Why Does a Business Switch Managed Service Providers (MSPs)? Here’s a Hint
Jessie Schoepflin • May 1, 2024

May 1, 2024

1. **Cost Considerations**: The primary factor leading businesses to consider changing their MSP is cost. Many businesses view technology as a cost center, essential for planning, implementing, and supporting technology needs but not directly tied to revenue generation.  

2. **The Tipping Point**: An event or situation may arise that pushes the business to its limits, compelling it to seek a change. This “last straw” can trigger a decision to find a new MSP. 

3. **Feeling Neglected**: Clients often report dissatisfaction due to the lack of timely responses and poor communication from their MSP. This perception of being constantly sidelined can drive the desire for a change. 

4. **Unresolved Issues**: Encountering problems is expected, but issues that remain unresolved can create feelings of being disregarded or overlooked. Businesses question the value of maintaining a partnership that leaves them feeling neglected. 

5. **Attractive Value Proposition**: An MSP might present an offer that seems too beneficial to refuse. While cost is a significant factor here, businesses are cautioned to ensure that the services offered align with their needs to avoid disappointingly basic or inadequate solutions. 

6. **Exploring the Benefits**: Companies new to outsourcing IT support may decide to switch to an MSP in hopes of experiencing improved service and achieving a more robust IT infrastructure. 

7. **Need for Future-ready Advice**: With the business climate evolving rapidly, businesses may seek a new MSP that offers strategic guidance and recommendations to keep pace with changes and future-proof their operations. 

8. **Intuitive Doubts**: Sometimes, a general sense of dissatisfaction or concern about the current state of IT services, even without specific incidents, can motivate businesses to consider a switch. This gut feeling that “there must be something better” can be a powerful motivator. 

If any of these issues are issues that you are facing, EPK Solutions can step up and step in to provide you with the services you need. Let’s start with a conversation. Tell us why you’re thinking about changing MSPs. 

Phone: 303-395-3314 

Email: engagewithus@epk-solutions.com 

By Onnig K. June 5, 2026
We've all clicked "I'm not a robot" a thousand times. That familiarity is exactly what a growing cyberattack is counting on. It's called "ClickFix," and it’s showing up more often across the web. At EPK Solutions, we want to make sure our clients and community know how to spot it before it catches them off guard. How the scam works It usually starts innocently. You click a link from an email, an online ad, or even a legitimate website that's been compromised. A pop-up appears asking you to "verify you are human" or "fix an error" to continue. But this is no ordinary CAPTCHA. Behind the scenes, the page secretly copies a hidden command onto your computer's clipboard. Then it gives you simple-looking instructions: Press Windows + R, then Ctrl + V, then Enter. If you follow them, you unknowingly run that hidden command — which downloads malware designed to steal your passwords, banking details, browser data, and more. All in a matter of seconds. What makes ClickFix so dangerous is that you perform the action. Because the victim runs the command manually, the attack often slips past security tools that would normally block it. The one rule that keeps you safe Here's the simplest way to protect yourself: No legitimate website, CAPTCHA, or error message will EVER ask you to press Windows + R and paste something. Ever! If you see those instructions, stop immediately and close the tab. Don't paste anything. If you think you've already fallen for it, disconnect from the internet, run a full malware scan, and change your passwords from a different, trusted device. Spread the word The best defense against ClickFix is awareness. Share this with your coworkers, friends, and family — especially anyone less tech-savvy.
By Jessie Schoepflin December 27, 2024
It’s been a loyal servant for the past ten years. Released in 2015, rock-solid, without major issues, it’s been running our computers for almost a decade. It’s been a stable operating system in our offices and lives. As with all good operating systems & things, they must come to an end. Microsoft has set that date.
By Jessie Schoepflin October 21, 2024
In today’s fast-paced digital landscape, businesses rely heavily on their IT infrastructure. With two months to go until the new year, the right time to evaluate your current provider and consider a new one is right now. Here are 5 questions to ask yourself about your IT:
Show More →