No, EPK Solutions does not require a long-term contract. We offer flexible options for businesses seeking managed IT services in Boulder, CO, allowing clients to choose solutions that fit their needs without being locked into lengthy agreements.

Security is a top priority in our managed IT services in Boulder, CO. According to IBM, IT services and support teams helped contribute to a 9% reduction in the global average impact of data breaches compared to the previous year by enabling faster threat detection and containment. We continually evaluate and implement security solutions to help protect our clients’ IT environments.

As part of our managed IT services in Boulder, CO, we monitor backups daily and often maintain multiple independent offsite backup locations. This helps support reliable recovery in the event of accidental deletion, hardware failure, software issues, or cyber-related incidents.

To support our managed IT services in Boulder, CO, EPK Solutions partners with leading technology providers including Fortinet, Hewlett Packard, SonicWall, Dell, Microsoft, Intermedia, and Eaton to deliver reliable business technology solutions.

Currently our customers' range from 5-users to locations that have over 150 staff members.

NO! Unless you are part of a larger company’s workforce which is working remotely.

Absolutely! We have over 30-Years of experience in the arena of hardware procurement and vendor management. We maintain multiple relationships with vendors in an effort to insulate our customers from supply chain issues. We’re prepared to help with procuring most any product related to information technology.

Each client has an account manager that is always available. We have our help desk which live-answers phones during coverage hours, and a support email to generate tickets. We will reach out via email and/or phone depending on the urgency of the issue.

Most issues are resolved within a minimum of 15 minutes to a maximum of 3 hours. If we have to work with vendor to resolve the issue, then it may take longer.

We strive to conduct service reviews based on our customers’ needs. Some customers want to meet with weekly, other customers do not require that level of communication so the cadence can be adjusted to bi-monthly, monthly, quarterly, semi-annually or annually. We prefer to match our customers’ needs and are always willing to be flexible to best serve you. Service contracts are reviewed annually, true-ups to contracts are performed monthly.